Course Guidelines
The Level 2 Award for Door Supervisors in the Private Security Industry is the statutory qualification for anyone looking to work as a Door Supervisor in the UK. Businesses such as nightclubs, pubs, restaurants and hotels selling alcohol may require SIA qualified security staff as a condition of their licence.
The 6-day course contains the knowledge and skills you need to pass your exam and apply for your SIA Licence, which encompasses roles such as Door Supervisor at licensed premises, concerts, festivals and events.
It consists of four units covering everything from legislation applicable to the security industry, physical intervention, conflict management and queue management.
A Door Supervisor Licence allows you to work as both a Door Supervisor and Security Guard, while a Security Guard Licence only allows you to work in a Manned Guarding role.
What the Course Covers
The main characteristics of the private security industry
The importance of safe working practices
Drug-misuse legislation
Issues and procedures relevant to the role of a door supervisor
Licensing law
Queue management
How to recognise, assess and reduce risk in conflict situations
Physical interventions and the implications of their use
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Course Breakdown
Unit 1. Principles of working in the private security industry
1.1 Identify the key purposes of the private security industry
1.2 State the aims and functions of the Security Industry Authority (SIA)
1.3 Recognise the required standards of behaviour of a security operative
1.4 Identify the benefits of community safety initiatives
1.5 Recognise how assignment instructions support the security operative role
1.6 Recognise how each security operative role may use CCTV
1.7 Identify the limitations of CCTV within the security operative role
1.8 State the purpose of the Approved Contractor Scheme
2.1 Identify the differences between civil and criminal Law
2.2 State the main aims of the Private Security Industry Act 2001
2.3 Identify key legislation relating to promoting equality and diversity in the workplace
2.4 Identify licensable roles under the Private Security Act
2.5 Identify how data protection regulation impacts on the security operative
3.1 State the meaning of arrest
3.2 Identify offences for which an arrest can be made
3.3 Identify the limitations to powers of arrest
3.4 State procedures to follow when making an arrest
3.5 State why an arrest should only be made as a last resort
3.6 State procedures following an arrest
3.7 State what is meant by ‘reasonable’ and ‘necessary’ force
4.1 Identify responsibilities under the Health and Safety at Work etc. Act
4.2 Identify the risks of lone working within the private security industry
4.3 Identify typical workplace hazards and risks
4.4 State how to minimise risk to personal safety at work
4.5 Identify safety signs and signals
4.6 State procedures to be followed for recording and reporting
accidents and health and safety incidents
4.7 Identify ways to keep personal information safe
5.1 Identify the elements that must be present for fire to exist
5.2 State the actions to be taken upon discovering a fire
5.3 Identify basic fire safety controls
5.4 Identify classifications of fire
5.5 Identify the different types of firefighting equipment
5.6 Identify the role of a fire marshal in the event of an emergency
6.1 Identify the key emergency terms
6.2 Identify different types of emergencies within the workplace
6.3 Recognise how people react when emergencies occur
6.4 Identify actions to be taken in an emergency situation
6.5 Identify the role of the security operative in relation to first aid incidents
6.6 Recognise evacuation principles
7.1 Identify the different types of communication
7.2 State the importance of effective communication
7.3 Identify the benefits of teamwork in the private security industry
7.4 State the principles of customer service
7.5 Recognise diverse customer needs and expectations
8.1 State the importance of accurate record-keeping8.2 Identify the types of records that may need to be completed
8.3 Identify what information to include in records
8.4 Demonstrate the accurate completion of an evidential statement (Section 9 Statement)
8.5 State the process of attending court to give evidence
9.1 Identify the different threat levels
9.2 Recognise the common terror attack methods
9.3 Recognise the actions to take in the event of a terror threat
9.4 Identify the procedures for dealing with suspicious items
9.5 Identify behaviours that could indicate suspicious activity
9.6 Identify how to respond to suspicious behaviour
10.1 Recognise duty of care with regard to vulnerable people
10.2 Identify factors that could make someone vulnerable
10.3 Identify actions that the security operative should take
towards vulnerable individuals
10.4 Identify behaviours that may be exhibited by sexual predators
10.5 Identify indicators of abuse
10.6 State how to deal with allegations of sexual assault
10.7 State how to deal with anti-social behaviour
11.1 Identify sources of post incident support available
11.2 State why accessing support following an incident is important
11.3 State the benefits of reflecting on incident
11.4 Identify why it is important for security operatives to contribute to improving practice
Unit 2. Principles of working as a door supervisor in the private security industry
1.1 Recognise the types of crimes against a person that a door supervisor may come across
1.2 Recognise common crimes against property and premises that a door supervisor may come across
1.3 Identify an offensive weapon
2.1 State the different type of searches carried out by a door supervisor
2.2 Identify a door supervisor’s right to search
2.3 Identify the different types of searching equipment
2.4 Recognise possible hazards when conducting a search
2.5 State the precautions to take when carrying out a search
2.6 State the actions to take if an incident or an accident occurs
2.7 Demonstrate how to search people and their personal possessions
2.8 Identify the reasons for carrying out a premises search
2.9 Recognise actions to take in the event of a search refusal
2.10 Identify reasons for completing search documentation
2.11 Identify actions to take if a prohibited or restricted item is found during a search
3.1 Identify relevant aspects of drug-misuse legislation
3.2 Identify common types of illegal drugs
3.3 Recognise the signs and symptoms of drug use
3.4 Identify the signs that may indicate drug dealing
3.5 State the procedure for dealing with individuals found to be in possession of drugs
3.6 State the procedures for handling and storing seized drugs
3.7 State how to dispose of drug related litter and contaminated waste
4.1 State reasons for recording and preserving crime scenes
4.2 State actions to take to preserve evidence after an incident
4.3 Identify circumstances when a door supervisor should call the police
4.4 Identify how different types of evidence can be obtained at a crime scene
5.1 Identify the licensing objectives
5.2 State the law in relation to refusing entry and ejecting customers
5.3 Identify police powers regarding licensed premises
5.4 State the rights and duties of licensees and door supervisors as their representatives
5.5 State the role of the designated premises supervisor (DPS)/premises manager (PM)
5.6 State the law regarding children and young persons on licensed premises
5.7 State conduct that is unlawful under licensing, gaming and sexual offences legislation
5.8 Identify acceptable forms of proof of age identification
6.1 State the responsibilities of a door supervisor when controlling queues
6.2 Recognise the benefits of queue control
6.3 Identify the importance of following dispersal procedures
6.4 State why communication is important throughout the queuing process
6.5 State the responsibilities of a door supervisor in relation to crowd capacity regulations
6.6 Identify how and when to monitor a queue for potential safety issues
6.7 State the factors to consider when ejecting or refusing entry to a person who may be vulnerable
7.1 Recognise equipment used to manage venue capacity
7.2 Recognise the different types of personal protective equipment relevant to the role of a door supervisor
7.3 State the purpose of using body-worn cameras (BWC)
7.4 Identify how to communicate effectively using relevant equipment
7.5Demonstrate effective use of communication devices
Unit 3. Application of conflict management in the private security industry
1.1 Identify situations that can lead to conflict
1.2 State how positive and constructive communication can be used to manage conflict
1.3 Recognise why it is important to be familiar with policies and procedures relating to workplace violence
1.4 Identify the stages of escalation in conflict situations
1.5 Recognise the stages of the attitude and behaviour cycle
2.1 Recognise the potential risk posed in a conflict situation
2.2 Identify factors that can trigger or inhibit a range of responses in self and others
2.3 Identify a range of responses to conflict situations
2.4 Recognise the stages in de-escalating conflict
2.5 State the importance of positioning and exit routes
3.1 Recognise how to use empathy to resolve conflict
3.2 Identify the benefits of using problem-solving techniques
3.3 Recognise how win-win approaches work to resolve conflict situations
4.1 Recognise verbal and non-verbal communication techniques
4.2 Explain how to deal with communication barriers in conflict situations
4.3 Identify different behaviour types
4.4 Demonstrate approaches to take when addressing unacceptable behaviour
4.5 Demonstrate ways to de-escalate conflict situations
4.6 Demonstrate working with colleagues to de-escalate conflict situations
Unit 4. Application of physical intervention skills in the private security industry.
- Understand physical interventions and the implications of their use
- Understand the risks associated with using physical intervention including the specific risks associated with positional asphyxia
- Understand how to reduce the risks associated with physical intervention; how to deal with physical interventions on the ground appropriately and how to manage and monitor a person’s safety during physical intervention
- Be able to use physical skills to protect yourself and others
- Be able to use non-pain compliant standing, holding and escorting techniques
